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Guest Jimmie

Insta360 Pro Issues

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Guest Jimmie

I've been having a lot of problems with the Insta360 Pro lately. I just want to see if anyone have experience similar problems and if anyone has ideas how to fix them. 

  • First problem I've been running into is that sometimes the footage will lag or drop frames making it look like people are teleporting. This is before even stitching the video. I don't know why this is happening and I'm still waiting for a reply from Insta360.
  • I've also run into issues when I'm trying to edit the video in Adobe Premiere Pro or After Effects. Audio and Video refuses to sync. I've spent hours with adobe support without finding a solution. They believe the camera shoots at a variable frame rate but Insta360's support tells me different. I've also tried to encode the footage to a constant frame rate and change file format and nothing helps.
  • Sometimes when I'm shooting the camera decides that the memory card is suddenly not fast enough and crashes. I think this problem has to do with overheating but I'm not sure. I'm now shooting to an SSD and that seems to have fixed the issue.

Let me know if anyone have had these issues or if they might have a solution for me.

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I've had the same memory card issues.    I contacted insta360 and they replied telling me the recommended cards, but my card is.     I still haven't heard back.    It's really almost useless to shoot with an SD card.  You can't trust that'll work.  We have to have a SSD handy for when it fails to work.

The beta firmware v200 has some updates that might help with the memory card functions.   I'm thinking about trying it.     

 

I've seen the teleporting issue, but it always seems to be when i start recording and it quickly catches up, kinda like a lag.   After initiating the recording and the initial lag, it seems to record fine.  

 

This being a pro camera, i sure wish it came with pro support.   They don't communicate well.       

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Guest Jimmie

I had a chat with them at CES this year and they told me that the v200 should fix all the problem. I installed it and seems to have fixed most of the issues. The only one I'm still running into is that Audio and Video doesn't sync. Audio is about half a seconds ahead of the video. I'm going to try some timecode devices during the upcoming shoots and see if that will help me when I sync it so I don't have to do it manually.

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