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Guest KanGrun

Not able to export from PIXPRO

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Guest KanGrun   
Guest KanGrun

I cant export any stitched 360 movie files from Pixpro it worked fine the other day. Now once I click export a mp4 file icon pops onto desktop but is only 5kb with no movie?

Downloaded the app to another computer and the same thing is happening on that! Am I missing something simple? 

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