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phiphx

LG 360 cam will not download files to Galaxy S4 or Galaxy S tab... now what?

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EDIT The phone is an S4, not s3.

 

I just got a hold of one of these cameras and really like the idea of it.

 

I updated all I could with the camera its self, restarted both tablet and phone after downloading the app, and have seem to have everything up to date.

 

The S4 will connect to the camera, allow me to make changes to the camera settings, take photos and videos. When I go to preview them or download them I get a screen that says "Cannot download due to the device specifications. Download this file on a computer."

 

What the heck? Where do I go from here? I cannot find any one else that has seemed to this issue...

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Guest jp   
Guest jp

I had that problem and support was no help.

try changing the resolution from 2k to the one just lower.

it worked for me.

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Guest jp   
Guest jp

I download to a galaxy s tab with a 64 gb card. plenty of ram and memory.

I think lg set it up so that 2k will only work with their latest g5 phone. everyone else gets 1920 which results in a mushy video.

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Guest Jim Glimpse   
Guest Jim Glimpse

I just bought a new ZMAX 981 phone and get the same message. Downloads 360 Photo's fine but videos I get a message
"Cannot download due to the device specifications. Download this file on a computer."

 

Any suggestions?

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