Jump to content

>> Our 360 Cameras Comparison <<

Latest Posts

Moonlight Movie Full Movie hd free
Views: 44   replies: 0
Last Reply: RobertDreni (Jun 19 2017 08:57 PM)
3Sa5. Download Moonlight Movie Full Movie Free. Watch Moonlight Free Online http://moviesclab.info/moonligh...
Insta360Studio most options Greyed out
Views: 382   replies: 3
Last Reply: princeofsku (Jun 19 2017 09:18 AM)
Ok, so Insta360 Studio requires 2:1 aspect ratio. If your camera doesn't record in 2:1, the options will be greyed out. For example, on the Nikon Keymission, 4K mode gives 3840 x 2160 which is not 2:1 so you need to shoot your video at the 1920...
Hello from France
Views: 45   replies: 0
Last Reply: umma (Jun 19 2017 08:26 AM)
Hi there,My name is Kate, from France,Now living in Hanoi, I love travelling and photography,My pleasure to be a part of this community Thank you 
180 video
Views: 51   replies: 0
Last Reply: brandonm (Jun 16 2017 06:00 PM)
Hello, I am new using Samsung gear 360. I shot a bunch of videos with just the one side of the camera. Did not shoot 360. So I have all this 180 fisheye footage and need to convert that to equirectangular. I know that the actiondirector pr...
XEvil: обход капч Гугла, Яндекса, Фэйсбука, ВКонтакте
Views: 48   replies: 0
Last Reply: MildredDer (Jun 16 2017 03:23 PM)
XRumer 16.0 + XEvil 3.0: новый революционный комплекс для обхода любой капчи

Recent Topics


Samsung won't fix your Gear 360 VR


  • Please log in to reply
2 replies to this topic

#1 Guest_Glenn_*

Guest_Glenn_*
  • Guests

Posted 05 October 2016 - 08:22 PM

I scratched the lens cover on my Gear 360 camera. When I called to get a replacement or a repair they said that scratching the lens voided my warranty, and they are not repairing out of warranty Gear 360's or providing replacements parts. So now I have a $350 paperweight.

 

If anyone knows of a source for the lens covers I'd really like to know.

 

If you're considering purchasing a Gear 360 you might want to hold off until someone has replacement lens covers. It doesn't look like Samsung will do anything to help you out.



#2 maskedweasel

maskedweasel

    Newbie

  • Members
  • Pip
  • 3 posts

    Posted 05 November 2016 - 06:39 PM

    So here is something that I did.  I contacted samsung after I had a catastrophic drop, when my custom rig was removed without the camera being removed first... (mostly my fault but still)  so I contacted samsung, but I didn't mention the scratch at all.

     

    In fact, I complained about the overheating,  mostly because this overheating issue is ridiculous, and my camera overheats at much shorter intervals than what others have said theirs does.  So I had a plan in mind,  just send it out, see if they replace the camera, or fix the issue.  I sent it,  received a camera, and both lens covers were replaced.  

     

    Good Job Samsung. So glad you guys came through, especially after the debacle I dealt with for the Note 7.

     

    My backup plan was to purchase a second camera, replace the lenses and return the product, which, obviously is not ideal as I would have taken a restocking fee hit, but it's either that or taking a 350 dollar paperweight hit.  It didn't come to that,  but if you have a US version, I would recommend sending it back for overheating similarly, in hopes they come through with the lens cover replacement. 



    #3 szeszo

    szeszo

      Newbie

    • Members
    • Pip
    • 6 posts

      Posted 13 November 2016 - 02:15 PM

      My camera also had a scratched lens cover. I sent it back to the Hungary Samsung service. Becaouse they didn't an other lens cover so they gave me egy new Samsung Gear Camera.I was lucky because it. If the service have a new lens cover, then You have to pay for the repair. The scratchez aren't includid in the warranty. 






      0 user(s) are reading this topic

      0 members, 0 guests, 0 anonymous users